The following General Terms and Conditions of Sale govern the offer and sale of products on this web site ("www.elliewilliams.co.uk"). The products purchased on this site (except for ‘Buy from a Fan’) are directly sold by elliewilliams.co.uk.
Order Queries
If you have any queries regarding your order, then please contact using the online store support form here. We will endeavour to respond to any email within 24 hours.
Postage and Packing
Postage and packing is calculated on a zonal basis. These can be viewed here.
The cost of sending a CD is
Zone 1 £1.00 Zone 2 £2.50 Zone 3 £3.00 Zone 4 £3.00 Zone 5 £5.00
Goods will be dispatched as soon as possible. In case of no stock being available we will contact you directly and advise you of the delay. We will give you the option to cancel your order.
Privacy
No customer information, including email addresses shall be given or sold to any third parties in accordance with our privacy policy.
Your card will be charged as soon as you submit your order.
Fraudulent purchases
Attempts to gain goods with false or invalid information will be dealt with as fraud; our system uses some of the best fraud prevention checks provided by our payment provider.
If we feel that you are using information fraudulent information or credit card data that does not belong to you then we will be forced to pass on any information to the local authorities in the United Kingdom
We reserve the right to credit or cancel any order that may appear to be fraudulent or incomplete. We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions. Upon placing the order, the customer agrees that the information given on the order is correct.
Returns Protection
Any goods can be returned within 7 days of purchase. We request that you contact us by using the online store support form here for details of return.
Contact
You can contact the store via the online form. You may also make written contact using the following address:
Order Queries
If you have any queries regarding your order, then please contact using the online store support form here. We will endeavour to respond to any email within 24 hours.
Postage and Packing
Postage and packing is calculated on a zonal basis. These can be viewed here.
The cost of sending a CD is
Zone 1 £1.00 Zone 2 £2.50 Zone 3 £3.00 Zone 4 £3.00 Zone 5 £5.00
Goods will be dispatched as soon as possible. In case of no stock being available we will contact you directly and advise you of the delay. We will give you the option to cancel your order.
Privacy
No customer information, including email addresses shall be given or sold to any third parties in accordance with our privacy policy.
Your card will be charged as soon as you submit your order.
Fraudulent purchases
Attempts to gain goods with false or invalid information will be dealt with as fraud; our system uses some of the best fraud prevention checks provided by our payment provider.
If we feel that you are using information fraudulent information or credit card data that does not belong to you then we will be forced to pass on any information to the local authorities in the United Kingdom
We reserve the right to credit or cancel any order that may appear to be fraudulent or incomplete. We supply all goods at the request of our customers if they are ordered in compliance with these Terms & Conditions. Upon placing the order, the customer agrees that the information given on the order is correct.
Returns Protection
Any goods can be returned within 7 days of purchase. We request that you contact us by using the online store support form here for details of return.
Contact
You can contact the store via the online form. You may also make written contact using the following address:
